Our Shipping & Delivery Policy
Purchasing and Delivery of Wine and/or Spirits
Your acceptance of these Terms of Service will be acknowledged by your creation of an online account at morrellwine.com, Morrell & Company, and acknowledged each time you place an order at morrellwine.com. By accepting these Terms of Service, you (also referred to herein as “Buyer”) are accepting them for the duration of your buying relationship with Morrell & Company (also referred to herein as “Seller”, “we” and “us”)These Terms of Service will also apply to any retail purchases you make with us over the phone or through email should you choose to. We will notify you of changes to our Terms of Service as they may occur in the future. We appreciate your business and thank you for taking time to read and understand this document.
By placing an order for wine and/or spirits, Buyer warrants that they are at least 21 years of age, and that the recipient of any delivery of the wine and/or spirits will be at least 21 years of age.
Except for orders described in the next paragraph, title to and ownership of wine and/or spirits passes from Morrell & Company (Seller) to Buyer in New York, and Buyer takes all responsibility for the product being transported from the state of sale to the buyer’s selected destination. Buyer may pick up the product at Seller’s location or make independent delivery arrangements. Sales tax will be applied based on the Seller’s location. Seller makes no representation as to the legal rights of anyone to deliver or import any alcoholic beverages or other goods into any state. Buyer warrants he or she is solely responsible for the transport of the purchased products and for determining the legality and the tax/duty consequences of bringing the products to the buyer’s chosen destination. All taxes, duties, and/or tariffs imposed at the time of delivery are the sole responsibility of Buyer and must be remitted prior to the release of the wines and/or spirits.
For orders going to states in which Seller holds a direct to consumer shipping permit or which otherwise permit the direct shipment of wine, or to a destination outside of the United States, title to and ownership of the product passes from Seller to Buyer in the state or country to which the product is shipped or at the port of exit, as applicable, and any applicable taxes may be applied based on the requirements of such location.
We urge you to investigate the laws in your state or country regarding this subject before shipping or arranging to ship any wine and/or spirits purchased from us.
Buyer will be assessed a 25% return/restocking fee should any order be returned to Morrell & Company due to but not limited to the following: no person at least 21 years of age at the address; the address provided is not valid; the shipment is refused by the recipient.
If Morrell & Company, for any reason, is unable to fulfill its obligations to Buyer, Morrell & Company’s sole obligation and Buyer's sole recourse shall be a refund of the purchase price.
Morrell & Company makes no warranty, expressed or implied, about the wine and/or spirits being sold except that Morrell & Company is conveying clear title to the purchased product and, to Morrell & Company’s knowledge, the wine and/or spirits is what its label describes it to be. Specifically, because wine and/or spirits by its nature is subject to change in the bottle over time, Morrell & Company makes no warranty or guarantee of the quality or drinkability of any wine and/or spirits sold.
THE WARRANTIES SPECIFIED IN THIS CONTRACT ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
This contract is entered into in New York and shall be enforceable there under the laws of that State.
Morrell & Company prices are good while supplies last. Discount and/or promotions cannot be applied to previous purchases, futures or gift orders. Morrell & Company reserves the right to correct errors on pricing and to limit quantities ordered. Prices subject to change without notice. Morrell & Company is not responsible for typographical errors.
All orders are subject to confirmation by Morrell & Company. Order processing time is contingent upon payment authorization and does not include weekends or holidays. Please allow up to 48 hours for our delivery team to coordinate your order upon completion of payment.
By submitting your order for confirmation, you hereby represent to Morrell & Company that you understand these Terms of Service and agree to abide by them in connection with this transaction. The placing and accepting of an order shall form a contract on these terms, conditional upon confirmation of the order by Morrell & Company, which may be evidenced by the delivery of an invoice.
Payment is due upon order confirmation. Payment may be made by cash, credit card, check, or wire transfer. When paying by check please allow five business days for processing. Morrell & Company will not transfer title to any goods until full payment is received. By providing your credit card number, you authorize Morrell & Company to charge your credit card for the costs associated with your wine and/or spirits purchase as described in these Terms and Conditions (for example, for purchase price, tax, redelivery, other fees/charges). The Morrell & Company charge will appear on your statement immediately following placement of your order. By authorizing Morrell & Company to charge your credit card, you acknowledge and agree to be financially responsible for any and all charges incurred in connection with your transaction. Yoalcoku hereby warrant and represent that you have the authority to legally bind the cardholder as set forth herein
Prompt Pickup or Delivery Instructions Required
Once you receive confirmation of your order from the Seller (and an invoice) you have three (90) business days in which to either pick up or arrange for delivery of the order. All orders that (a) have been confirmed, (b) are in stock, (c) have not been held for a later ship date (per Seller’s sole discretion), and (d) have either not been picked up or no instructions for their delivery have been given to Seller by Buyer within ninety business days will be automatically canceled and returned. A credit on account at Morrell & Company will be issued to the purchasers account less a 25% restocking fee.
Metro-New York City Delivery & Shipping
Please allow up to 48 hours for our logistics team to coordinate your order upon completion of payment.
Morrell uses a network of delivery services within the New York City area that includes UPS, FedEx, and local regional carriers.
Same-day truck or messenger service is also available. Please call 212.688.9370 to arrange. Additional charges may apply.
New York State Outside Metro-New York City
Please allow up to 48 hours for our logistics team to coordinate your order upon completion of payment.
Shipping time is 1 to 2 days, once the package is processed and released to the carrier.
Express delivery is also available, at an additional charge. Please call 212.688.9370 to arrange.
* At this time, Morrell extends Free Shipping/Delivery on a promotional basis within New York by issuing Promotion Codes/Coupons.
Outside of New York State
As noted in the Conditions of Sale, compliance with state and local regulations outside of New York regarding the transportation of alcohol are the responsibility of the Buyer. Morrellwine.com permits all orders to be submitted via checkout. Upon review of your order our customer service team may contact you to discuss possible applicable delivery options.
Weather Alerts - Extreme Weather
If you opt to have your product shipped during extreme weather, Morrell and Company will not be held responsible.
If you opt to have your product held for a later ship date, please see our policies below on holding your order.
Orders Held for Later Ship Date
At the company’s discretion, Morrell & Company may hold orders for a later ship date. All in-stock orders are processed immediately with the understanding that the order is to be delivered unless arrangements are made in advance to schedule a later ship date. In addition, Morrell & Company may choose to hold delivery of an order due to weather conditions that may adversely affect the wine.
In the case where an order is held for a later ship date, Morrell & Company will hold the order in our warehouse for a maximum of 90 days. After one order from the buyer exceeds 90 days, all orders held in our warehouse for the Buyer are automatically canceled and returned. A credit on account at Morrell & Company will be issued to the purchasers account less a 25% restocking fee.
Arrival of Pre-Arrival/Futures Orders
Orders that were placed for pre-arrival wines/futures will automatically be set aside in our warehouse upon delivery. A notification will be sent to the email address on file regarding wine and/or spirits arrival and to coordinate delivery. At this time, the order will be considered an order held for a later ship date and the above terms apply.
Abandoned Orders
Orders that have been held for and exceed the complementary 90-day hold will automatically be canceled and returned. A credit on account at Morrell & Company will be issued to the purchasers account less a 25% restocking fee.
Protection Fee / Shipping Insurance
Any order requiring delivery or shipping will automatically incur a 1.5% Protection Fee / Shipping Insurance when Morrell & Company coordinates the shipments on the Buyer’s behalf or is directly responsible for the shipment; unless a waiver of the 1.5% Protection Fee/ Shipping Insurance is received from the Buyer at the time of purchase and/or delivery coordination and is noted on the final delivery/shipping invoice from Morrell & Company. The Buyer assumes responsibility for all loss and/or damage of goods once the packages have departed Morrell & Company when the 1.5% Protection Fee / Shipping Insurance has been waived. Protection Fee / Shipping Insurance is valid for only goods in transit that are lost due to breakage, proven theft, and carrier reported loss. The Protection Fee / Shipping Insurance does not apply to cork/closure failure, shipping in unsuitable weather at the Buyer’s request, and packages not signed for by the Buyer or the Buyer’s appointed agent.
Shipments being shipped on Buyer’s or agents of Buyer’s accounts including third party storage companies and transport companies will only be covered by Morrell & Company’s insurance policy until they leave the Morrell & Company premises and are not covered while in transit.
Due to the fragile nature of vintage wine, Morrell & Company strongly recommends that Buyers arrange for collection from Morrell & Company. Wines and/or spirits must be inspected by the Buyer upon receipt and any loss or breakage must be noted in writing on the delivery documents at the time of delivery. If Morrell & Company is not notified of any breakage or loss claims within 24 hours of delivery, the claim will not be honored. If the Buyer or an agent of the Buyer will not be able to receive and inspect the shipment upon delivery, the shipment should be scheduled for another date. If the loss or breakage is not noted on the delivery documents and if Morrell & Company is not notified of a claim of loss or breakage within 24 hours of delivery, the claim will not be honored.
International Shipping
If you wish to place an order for delivery outside the United States, we will do our best to arrange it. The minimum charge is $200; the actual charge will depend on its destination, weight and value. The customer is responsible for knowing the laws pertaining to alcohol shipments of the country to which the wine and/or spirits is being sent. Any duty and customs charges are the responsibility of the customer, though we may be able to expedite this. Shipments are usually made via air and are sent to the nearest airport or to your door, depending on destination. Please call us for international orders at 212.688.9370.
Order Processing
Our web site is monitored Monday through Friday from 9 a.m. to 5 p.m. EST. It takes approximately up to 48 hours to process your order, and then it is usually shipped out within 1 to 2 business days after processing. If you have a need for delivery by a certain date or need rush service, please be sure to contact us at 212.688.9370. We will make every effort to accommodate you.
Bottle Conditions
To the best of our knowledge, all wines sold by Morrell & Company were properly stored before being delivered to our temperature and humidity-controlled cellar. However, buyers of older and more fragile wines must make proper allowances for natural variations of ullage and general condition. Wines less than 10 years of age can be assumed to be in generally excellent condition unless otherwise indicated. Every bottle in our “Wine Vault” has been carefully inspected by our experts and described as accurately as possible at the time the wines were added to our retail inventory. As is tradition in the wine trade, all bottles 10 years or older are purchased at the buyer's risk. As outlined below, cancellations, exchanges and/or returns are solely at the discretion of Morrell & Company.
Pre-Arrival Items and/or Futures
Unless otherwise noted, all items sold on morrellwine.com are in-stock and available for immediate delivery. Items that are not in-stock, including Bordeaux Futures, are noted as Pre-Arrival on our website.
While we guarantee the delivery of pre-arrival wines and/or spirits, there are numerous factors in the arrival date of these items to our warehouse. Morrell & Company does its best to estimate the expected arrival times of your wine and/or spirits, but cannot guarantee specific arrival dates. Please keep in mind, delays can arise unexpectedly and that proper storage and transport are paramount to ensuring the quality of our wines. If at any time you feel you need to cancel your pre-arrival order, you may do so. We will refund you the original purchase price less a 15% cancellation fee.
Cancellation, Exchange & Return Policies
Morrell & Company, in its own discretion, reserves the right, for whatever reason, to refuse to cancel an order or to accept a return or exchange of items.
Morrell & Company does not offer refunds or exchanges on any order delivered internationally; nor does Morrell & Company refund or replace any wines over 10 years of age.
Morrell & Company strongly believes that proper storage is crucial to maintain the quality of wine and/or spirits; and realizes that it is not able to control how wine and/or spirits are stored after it leaves our store/warehouse. Therefore, returns and/or exchanges are at the discretion of Morrell & Company and are subject to product inspection.
Cancellation Policy
Canceled orders are orders that have not yet been delivered but finalized charges have been issued. When canceling an order a restocking fee of 25% will be assessed at the time of the issuance of a credit. Specially ordered products cannot be canceled once payment authorization has been obtained. All cancellations are at the discretion of Morrell & Company.
Exchange Policy
Exchanges may only occur within the store. Exchanged purchases are only accepted within 10 days of the purchase date and must have a sales receipt or valid packing slip. Specially order products and wine and/or spirits over 10 years of age cannot be exchanged. All Exchanges are subject to product inspection and are at the discretion of Morrell & Company.
Return Policy
Returned orders are any order that has been delivered and then returned or declined upon delivery. A restocking fee of 25% of the sales amount is assessed upon all returned orders.
Returned purchases are only accepted within 30 days of the purchase date with valid receipt and/or packing slip. Product may not be returned without a receipt or packing slip. Specially ordered products and wines and/or spirits over 10 years of age cannot be returned. All returns are subject to product inspection and are at the discretion of Morrell & Company.
Refunds are issued only to credit cards used during original purchase. Cash purchases and/or Gift Orders being granted return will be provided store credit valid for 1 year.
Returns Based On Defects
Morrell & Company will gladly accept the return of wines and spirits within 45 days of purchase that show defects such as cork taint. To assess if the bottle was flawed, Morrell & Company needs the bottle returned still containing two-thirds of the contents to verify the defect. Returns based on defects are at the discretion of Morrell & Company. If the same product is available, you will be offered a replacement. If the wine and/or spirits is no longer available, you will be issued a store credit valid for 1 year. Credits and/or replacements will not be granted without the bottle returned.
Special Orders
Special orders or specially ordered products are items that have been acquired specifically by Morrell & Company at the client’s request as they were not a regularly stocked item at the time of purchase. Specially ordered products cannot be canceled or returned. Specially ordered items include special size requests for pre-arrivals or futures.
Credit Card Limit Policy
Purchases by Credit Cards may not exceed $25,000. Remaining balances can be paid by check or wire transfer. Contact our Wine Consultants for bank wire instructions or to make payment arrangements at 212.688.9370.
